Return & Refund Policy​

At Pakcik Durian, we strive to provide top-quality durian products and excellent service.

If you are unsatisfied with your purchase, our return and refund policy outlines the conditions and procedures for eligible returns and exchanges.

1. Eligibility for Returns

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The item must be in its original packaging.

  • Returns must be initiated within 30 days of delivery.

2. Refund for Service Fees / Shipping Costs

We believe in transparency and fairness. At Dury Dury, there are no hidden service fees. However, shipping costs for returns must be borne by the customer.

3. Refund Process

  1. Notification: Once your return is received and inspected, we will notify you via email.

  2. Approval: You will be informed whether your refund request is approved or rejected.

  3. Credit: Approved refunds will be processed, and a credit will be applied to your original method of payment within 5-10 business days.

4. Late / Missing Refunds

If you have not received your refund yet, please:

  1. Check your bank account or credit card statement again.

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